SHIPPING & DELIVERY
We strive to deliver your purchased product in shortest time possible. Order will be processed as soon as the Contract is firmed. It will be delivered by our courier partner from Monday – Friday, excluding weekends and public holidays
Your order will be delivered to your requested address. At the moment, delivery services are only available within Peninsular Malaysia, East Malaysia and Singapore. It is crucial that during the delivery, someone from your end acknowledges acceptance of the parcel.
Company shall not be held responsible or liable for any damage once the parcel has been delivered. It is the customer’s responsibility to verify that the parcel is received in good condition. Once a parcel has been acknowledged by your end, the Company shall not be liable for any damage claim whatsoever.
Company shall not be held responsible for any undelivered order resulting from wrong and / or unclear address provided during your purchase.
We currently DO NOT accept orders from international customers except Singapore. Delivery is not available for addresses with P.O. Boxes.
An estimated delivery time will be provided to you once your order has been placed. Delivery time is based on estimation, which starts from the date of shipping, and NOT from the date of order. Delivery time is to be used as a guide only and is subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within 10 business days from the date of your order. Business day means Monday-Friday, excluding weekends and public holidays.
Date of delivery may vary due to courier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments due to limitation sets by our courier partner.
Shipping costs are based on weight of your parcel, packaging protection, indicative label and delivery method. Additional shipping charges may apply to remote areas or for large and / or heavy items.
All shipping costs shall be borne by customers including returning of product and / or any second attempt of shipment. Shipping costs are non-refundable. In case of refund, the cost of return shipment will be deducted from the refund amount.
Sales tax may be chargeable according to the province or territory to which the item is shipped.
Once we ship out your parcel, you will receive a tracking number via the registered email. Alternatively, you may check your tracking number in your account area.